Privacy Policy
Last updated: December 20th, 2025
Crag to Crag (“we,” “us,” or “our”) operates this website to provide climbing gear, apparel, and related products. We are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and shared.
This Privacy Policy explains how information is collected, used, and disclosed when you visit or make a purchase from our website.
Information We Collect
When you visit our site, we may collect the following types of information:
Personal Information You Provide
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through third-party payment providers)
Automatically Collected Information
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IP address
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Browser type and device information
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Pages viewed and time spent on the site
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Referring website or search terms
This data is collected using cookies, pixels, and similar technologies.
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you regarding purchases, updates, or support inquiries
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Provide order confirmations and tracking information
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Improve website functionality and user experience
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Detect and prevent fraud or security issues
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Comply with legal and regulatory obligations
Dropshipping & Third-Party Fulfillment
Crag to Crag operates using a dropshipping fulfillment model.
To fulfill your order, we may share necessary information (such as your name, shipping address, and order details) with trusted third-party suppliers and fulfillment partners. These partners are only given the information required to complete your order.
Wix Platform & Third-Party Services
Our website is hosted on Wix, which provides the online e-commerce platform that allows us to sell products and services.
Your data may be stored through:
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Wix data storage
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Wix databases
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Wix applications
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Secure servers behind a firewall
Payments are processed through secure third-party payment gateways supported by Wix. Crag to Crag does not store or have access to full payment card details.
We may also use third-party services such as:
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Payment processors
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Shipping and logistics providers
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Analytics tools (e.g., traffic and performance monitoring)
Each third party only receives the information necessary to perform their services.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Keep the site secure
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Remember user preferences
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Analyze site traffic and performance
You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not improperly accessed, disclosed, altered, or destroyed.
However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your information
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Opt out of certain data uses (such as marketing emails)
To exercise any of these rights, contact us using the information below.
Children’s Information
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.
We encourage you to review this policy periodically.
Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, please contact us: