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Shipping Policy

Last updated: December 20th, 2025

 

At Crag to Crag, we partner with trusted third-party suppliers to fulfill and ship our products directly to you. This allows us to offer a wider range of climbing gear, apparel, and accessories while keeping operations efficient and accessible.

Please review the details below to understand how shipping works.

 

Order Processing Time

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  • All orders are processed within 2–5 business days (excluding weekends and holidays).

  • Once your order has been processed, it will be handed off to one of our fulfillment partners for shipment.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

Please note: Because we use multiple suppliers, items within the same order may ship separately and arrive at different times.

 

Shipping Timeframes

 

Estimated delivery times (after processing):

  • United States: 7–14 business days

  • International Orders: 10–25 business days (depending on destination and customs)

 

Shipping times may vary due to:

  • Supplier location

  • Carrier delays

  • Customs processing (for international orders)

  • High-volume periods or holidays

These delivery estimates are not guaranteed.

 

Shipping Costs

  • Shipping costs are calculated at checkout and are based on the item(s), destination, and supplier.

  • Occasionally, items may ship with free shipping, which will be clearly noted at checkout.

 

Tracking Information

  • Tracking numbers will be provided once available.

  • Some orders may experience delays in tracking updates, especially for international shipments. This is normal and does not indicate a lost package.

 

If tracking does not update after 7 business days, please contact us.

 

Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees, import taxes, or duties imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in product prices or shipping costs.

 

Incorrect Address / Undeliverable Packages

  • Please ensure all shipping information is accurate at checkout.

  • Crag to Crag is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If a package is returned due to an address issue, reshipping costs may apply.

 

Delayed or Lost Packages

 

While we work closely with our suppliers and carriers, shipping delays can occasionally occur.

If your order has not arrived within 30 days of shipment, please contact us at:

dylan.hartford@cragtocrag.com

 

We will work with the supplier to investigate and provide a resolution when possible.

Questions?

 

If you have any questions about shipping or your order, reach out to us anytime:

Email: dylan.hartford@cragtocrag.com

Crag To Crag is about experiencing life through movement.

 

Climbing is our medium, but the pursuit is larger—presence, exploration, and connection to the natural world.

 

We believe time spent on stone, in the mountains, and outdoors sharpens perspective. Whether bouldering close to home, chasing lines on real rock, or moving through wild places, climbing becomes a way to engage fully with the moment and the environment around us.

 

Our mission is to support access to these experiences—across disciplines, locations, and skill levels—by removing barriers and encouraging people to move with intention. From indoor walls to open landscapes, we exist to help climbers experience life more completely, one movement at a time.

 

Crag To Crag is built for those who choose movement, nature, and the pursuit of something real.

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